Work-Life Services offer your employees instant web and telephonic access for consultation and referral. Resources covered include child care, parenting, eldercare, education, adoption and daily living issues. Features such as Live Connect™ (instant messaging), Legal/Financial consultation and verified confirmed referrals are also available.
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Work-Life Services:
Self-Serve- Web Only |
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Complete Work/Life Services:
Web & Telephonic Access |
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Enhanced Work/Life Services:
Web & Telephonic Access |
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| • | Web Only Work-Life Services |
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| • | Telephonic Access including Legal/Financial Consultation | | • | Warm Transfer to WLC from EAP |
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| • | Telephonic Access including Legal/Financial Consultation | | • | Warm Transfer to WLC from EAP |
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| • | Users connect to the web service |
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| • | Calls come via EAP # or directly to WLC. EAP consultants may conduct online intake and send to WLC. WLC performs search and fulfillment |
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| • | Calls come via EAP # or directly to WLC. EAP consultants may conduct online intake and send to WLC. WLC performs search and fulfillment |
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| • | Self-Serve Web (link to WLC* site) | | • | Modules include Family & Caregiving, Emotional Well-being, Health & Wellness, Working Smarter and Daily Living | | • | Skillbuilders (Online Learning Sessions for all Employees) | | • | Savings Center |
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| • | Self-Serve Web (link to WLC* site) | | • | Modules include Family & Caregiving, Emotional Well-being, Health & Wellness, Working Smarter and Daily Living | | • | Skillbuilders | | • | Health Tools | | • | Savings Center | | • | Learning Center | | • | Relocation Center |
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| • | Self-Serve Web (link to WLC* site) | | • | Modules include Family & Caregiving, Emotional Well-being, Health & Wellness, Working Smarter and Daily Living | | • | Skillbuilders | | • | Health Tools | | • | Savings Center | | • | Learning Center | | • | Relocation Center | | • | Wellness Center |
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| • | Basic Web Utilization Reporting |
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| • | Enhanced Reporting Capabilities |
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| • | Employee Self Searches for all "Full Work Life" Topics and Services |
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| • | 3-5 Qualified Referrals where available; If additional needed consumer calls back | | • | Turnaround Time: 12 business hours; Emergency is 6 business |
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| • | 5-7 Qualified Referrals where available; If additional needed consumer calls back | | • | Turnaround Time: 12 business hours; Emergency is 6 business |
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| • | Online Fulfillment from website |
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| • | Online Fulfillment | | • | Standard Fulfillment (Pre-selected & limited materials) |
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| • | Online Fulfillment | | • | Enhanced Fulfillment |
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| Work/Life Program Features |
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| • | Child Care |
| • | Adoption |
| • | Prenatal Care |
| • | Parenting |
| • | Summer Care |
| • | Special Needs |
| • | Senior Care |
| • | Pet Care |
| • | Education |
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| • | Child Care |
| • | Adoption |
| • | Prenatal Care |
| • | Parenting |
| • | Summer Care |
| • | Special Needs |
| • | Senior Care |
| • | Pet Care |
| • | Education |
| • | Daily Living – Convenience |
| • | Wellness |
| • | Legal/Financial Consultation |
| • | LIVE Online Assist |
| • | Monthly Online Topic Presentations |
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| • | Child Care |
| • | Adoption |
| • | Prenatal Care |
| • | Parenting |
| • | Summer Care |
| • | Special Needs |
| • | Senior Care |
| • | Pet Care |
| • | Education |
| • | Daily Living – Convenience |
| • | Wellness |
| • | Legal/Financial Consultation |
| • | LIVE Online Assist |
| • | Monthly Online Topic Presentations |
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