Training and Development:
The Proactive Manager™
Our expert training staff facilitates this highly interactive and experiential seminar. The program views the proactive manager as:
- Leader
- Planner and Decision-Maker
- Team Leader
- Strategist
- Customer Service Representative
- Quality Controller
- Coach
Session 1 (full day): The Manager’s Role
- Leadership Responsibilities and Tasks
- Where the Supervisor Fits In
- The Leadership Spectrum: Your Leadership Style and Profile
- Understanding Employment Law
- Effective Communications
Session 2 (half day): Motivating Your People
- Motivation Principles and Strategies
- Clarifying the Performance System
- Understanding Delegation Communications
Session 3 (half day): Communication Skills
- Active Listening
- Expressing Yourself Effectively
Session 4 (half day): Developing Employees for Performance Results
- Delegation and Giving Instructions
- Coaching and Feedback Skills
Session 5 (half day): Handling Conflict Effectively
- The Thomas-Kilman Conflict Style
- Five Steps for Win-Win Conflict Management
- Dealing With Difficult People
Session 6 (full day): Building a Winning Team
- What Teams Need to be Effective
- The 4 Stages of Team Development
- Facilitating Effective Meetings
- Working Effectively with Peers and Your Boss: Influencing Skills
This program is a professional, interactive program that will provide your supervisors with top-notch training experiences at an average trainer/participant ratio of 15:1. Some of our clients combine programs to make a better fit for their managerial staff.
Ideally, the program can be implemented over a 3-4 month time period that facilitates the learning and retention process and allows the participant to implement the information on the front lines!
Our training expert will be available to consult with your managers on an as-needed basis as a value-added benefit of the program.
Let us know how we can custom-design a Proactive ManagerTM experience for your organization. ^ top of page |
