Training and Development:
Course Listing

General:
Assertiveness
Business Writing
Communications
Change Management
Clerical Development
Conflict Management
Creative Thinking
Customer Service
Diversity
Great Grammar
Handling Conflict
Influencing for Success
Interviewing for Employment
Improving Work Habits
Listening
Making Meetings Work
Negotiations for Win-Win
Office Administration
Presentation Skills
Problem Solving
Professional Image
Relationship Building
Resume Writing
Stress Management
Time Management
Working in a Team

Finance/Banking:
Customer Service in Banking
Teller & Head Teller Development
Product Knowledge
Collections
Credit Aquisition
Regulation CC

Human Resources:
Train-the-Trainer
Creating Faciliator Guides
Employee Attitude Surveys
New Employee Orientation

Health Care Related:
TeamWork in Healthcare Settings
Patient/Client Relations
Prevention of Harassment in the Workplace
Prevention of Violence in the Workplace
Principles of Healthy
Risk Management Related
Start

Supervisory:
The Supervisor's Role
Supervisory Styles
Influencing & Coaching
Communication to Build a Team
Self & Time Management
Listening
Interviewing
Hiring Valuable Employees
Performance Appraisals
Handling Conflict
Handling Discipline
The Proactive Manager™

Management:
Business Writing
Leadership Styles
Creative Problem Solving
Making Meetings Work
Negotiations for Win-Win
Presentations for One or Many
Planning Tools
Strategic Planning
Team Building

Service & Sales Training:
Customer Service
Relating Sales & Service
Conversation Starters
Consultative Selling

Total Quality Improvements:
Team Member Development
Leadership
Facilitating Groups

“The Proactive Manager training has provided our team with a most innovative and effective management development program. Our managers consistently rate your facilatators as excellent!

“Thanks for this most useful and comprehensive program.”

SJC, HR Director
Polk Audio, Inc.

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